Privacy Policy

1 Who We Are

q769 is an internationally licensed online gaming operator offering sports betting, live casino, slot games, bingo fishing, and related services to players in Pakistan and other eligible territories. References in this Privacy Policy to "q769," "we," "us," or "our" refer to the q769 platform and its operating entity.

q769 acts as the data controller in respect of the personal data collected through this platform. As data controller, q769 is responsible for determining the purposes and means by which your personal data is processed, and for ensuring that such processing is carried out lawfully, fairly, and transparently.

If you have any questions about this Privacy Policy or about how q769 handles your personal data, please contact our support team via live chat or at the email address provided in Section 12 of this document.

2 Data We Collect

q769 collects personal data from you in a number of ways — directly when you register and use the platform, automatically as you interact with our services, and occasionally from third-party verification providers. The categories of data we collect include:

q769 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information, except where explicitly required for responsible gaming assessments or regulatory compliance purposes.

3 How We Use Your Data

q769 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your q769 player account, including processing deposits and withdrawals and verifying your identity through KYC checks.
• Service delivery: To provide access to all gaming products and features available on q769, including sports betting on PSL cricket, live casino, slots, and bingo fishing.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, money laundering, bonus abuse, and other prohibited conduct as described in our Terms & Conditions.
• Regulatory compliance: To meet obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and responsible gaming regulations.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of our support services.
• Platform improvement: To analyse usage patterns and technical performance in order to enhance the q769 platform experience for all players.
• Marketing communications: To send you promotional offers, bonus notifications, and updates about q769 services, where you have opted in to receive such communications. You may opt out at any time.
• Responsible gaming: To monitor gaming behaviour and apply responsible gaming tools and interventions where appropriate, including self-exclusion requests and deposit limit enforcement.

4 Legal Basis for Processing

q769 processes your personal data only where a valid legal basis exists under applicable data protection law. The legal bases we rely on are as follows:

• Contractual necessity: Processing required to fulfil our obligations under the Terms & Conditions you agreed to upon registration, including operating your account and processing transactions.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML legislation, KYC requirements, and responsible gaming mandates from our licensing authority.
• Legitimate interests: Processing carried out for the purposes of fraud prevention, platform security, and service improvement, where these interests are not overridden by your data protection rights.
• Consent: Processing carried out for direct marketing purposes, where you have explicitly opted in. You retain the right to withdraw consent at any time without affecting the lawfulness of prior processing.

Where q769 relies on legitimate interests as a legal basis, we have assessed that those interests are not outweighed by your rights and freedoms, taking into account the reasonable expectations of players using an online gaming platform.

5 Sharing Your Data

q769 does not sell or rent your personal data to any third party. However, we may share your data with carefully selected third parties in the following circumstances:

• Payment processors: Financial data is shared with our payment partners — including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — solely for the purpose of processing your deposits and withdrawals.
• Identity verification providers: Identity and documentation data may be shared with third-party KYC and AML screening providers for the purpose of verifying your identity and meeting regulatory requirements.
• Technology and hosting providers: Technical and usage data may be processed by our infrastructure and cloud service providers, who are bound by strict data processing agreements and may not use your data for their own purposes.
• Regulatory and law enforcement authorities: q769 may disclose personal data to relevant authorities where required by law, court order, or in connection with investigations into financial crime, fraud, or other unlawful activity.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of q769's business, your personal data may be transferred as part of that transaction. You will be notified of any such transfer and its implications for your data.

All third parties with whom q769 shares personal data are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond those specified.

6 Cookies & Tracking

q769 uses cookies and similar tracking technologies on its platform. Cookies are small text files stored on your device that help us provide a better, more personalised experience. The types of cookies we use are:

• Essential cookies: Strictly necessary for the platform to function, including session management, login state, and security tokens. These cannot be disabled without impacting core functionality.
• Performance cookies: Used to collect anonymised information about how players use q769, such as which pages are visited most frequently and how long sessions last. This data helps us improve the platform.
• Functionality cookies: Used to remember your preferences, such as language settings, preferred payment method, and display options, so you do not need to re-enter them on each visit.
• Analytics cookies: Used by our internal analytics tools to measure platform performance and usage trends. These cookies do not identify you personally.

q769 does not deploy third-party advertising cookies or allow external advertisers to track your activity on this platform. You may manage cookie preferences through your browser settings, though disabling essential cookies may affect your ability to use q769 normally.

7 Data Retention

q769 retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:

• Account and identity data: Retained for the duration of your account plus a minimum of five (5) years following account closure, as required by AML and KYC regulations.
• Financial and transaction records: Retained for a minimum of five (5) years from the date of each transaction in accordance with financial record-keeping requirements.
• Customer support communications: Retained for up to three (3) years from the date of the last interaction, to assist with dispute resolution and service quality monitoring.
• Technical and usage logs: Retained for up to twelve (12) months from the date of collection, after which they are anonymised or deleted.
• Marketing preferences: Retained until you withdraw consent or request removal from marketing communications.

Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be used to identify you. Where anonymisation is used, the resulting data may be retained indefinitely for statistical and analytical purposes without restriction.

8 Security Measures

q769 takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the q769 platform.
• Encryption of sensitive data at rest, including financial records and identity documents.
• Role-based access controls ensuring that q769 staff can only access personal data that is necessary for their specific job function.
• Regular security audits, vulnerability assessments, and penetration testing of the q769 platform infrastructure.
• Two-factor authentication options available to all registered players to enhance account-level security.
• Incident response procedures to identify, contain, and notify affected users in the event of a data breach.

While q769 implements robust security measures, no online platform can guarantee absolute security. Players are strongly encouraged to use strong, unique passwords for their q769 account and to enable two-factor authentication where available. If you suspect unauthorised access to your account, contact q769 support immediately via live chat.

9 Your Rights

As a data subject, you have a number of rights in relation to the personal data q769 holds about you. These rights are as follows:

• Right of access: You may request a copy of the personal data q769 holds about you at any time. We will respond to verified access requests within 30 days.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Many details can be updated directly in your account settings.
• Right to erasure: You may request that q769 delete your personal data where it is no longer necessary for the purposes it was collected, subject to any overriding legal retention obligations.
• Right to restriction: You may request that q769 restrict the processing of your personal data in certain circumstances, for example while a rectification request is being assessed.
• Right to data portability: Where processing is based on your consent or on contractual necessity, you may request that your personal data be provided to you in a structured, machine-readable format.
• Right to object: You may object to q769 processing your data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to q769's right to demonstrate compelling grounds.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact q769 via live chat or at the email address in Section 12. q769 will verify your identity before processing any data subject request, and will respond within the timeframes required by applicable law.

10 Children's Privacy

q769 is strictly an adult gaming platform. Access to q769 is prohibited for anyone under the age of 21. q769 does not knowingly collect or process personal data from individuals under 21 years of age.

Where q769 becomes aware that personal data has been collected from a person under 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on q769, please contact our support team immediately so that we can investigate and act accordingly.

11 Policy Updates

q769 may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. When material changes are made, q769 will notify registered players by email or via a prominent notice on the platform prior to the changes taking effect.

The "Last Updated" date at the top of this page reflects the most recent revision. We encourage you to review this Privacy Policy periodically to stay informed about how q769 is protecting your personal data. Your continued use of the q769 platform following publication of an updated Privacy Policy constitutes your acceptance of those changes.

If you disagree with any changes to this Privacy Policy, you should cease using q769 and may request account closure by contacting our support team. Any data processing that took place before the revised policy came into effect will be governed by the version of the Privacy Policy that was in force at that time.

12 Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or to how q769 handles your personal data, you may reach our support team through the following channels:

• Live Chat: Available 24/7 directly within the q769 platform — the fastest way to get a response.
• Email: [email protected] — please include "Privacy Request" in the subject line so your message is routed to the correct team.

q769 aims to respond to all privacy-related enquiries within five (5) business days. For formal data subject access requests, the statutory response period of 30 days applies from the date of identity verification.

For full details of your rights and obligations as a q769 player, please also review our Terms & Conditions and our Responsible Gaming policy.